Stanowisko

Technical Customer Service Manager

Miejsce pracy - miasto:

Warszawa - Mazowieckie

Branża:

Customer Service (Post Sales)

Specjalizacja:

Obsługa klienta

Numer referencyjny:
TCSM/02.2019

Oddział:
WARSZAWA

Wykształcenie:
Wyższe inżynierskie/licencjackie

Typ umowy:
Umowa o pracę

Opis stanowiska:
Gi Group is an international work and consulting agency. We operate in the fields of permament and temporary staffing, search and selection and outsourcing. We are present in 57 countries all over the world through our direct presence and strategic partnerships. We are a certified agency, holding the certificate no. 570, issued by The Ministry of Economy and Labor.
Technical Customer Service Manager
Workplace: Warsaw
 
You will be responsible to:
• Support Sales Managers in co-development procedures with customer decision makers and influencers to secure the optimal solutions and timelines of value generation efforts
• Support Business Development in explaining improvement opportunities for a customer to help solve identified performance gaps
• Identify trends, opportunities and changes in the process, products and technologies of paperboard manufacturing to ensure evolving customer drivers are understood
• Support in adjusting value elements based on the evolving customer needs
• Support product development management in keeping our product portfolio in line with the market requirements
• Ensure an adequate technical investigation of a complaint and a professional settlement of a complaint with the customer
• Consult the customer on technical solutions to help solve mutually identified performance gaps that come across during the complaint handling process
 
Requirements:
• Technical Degree University 
• At least 5 years of experience as technician or adequate experiences in printing and converting of boxboard
• Fluent knowledge of Polish and English
• Flexible person with a good sense of balance between accommodating and challenging customers in a constructive way
• Proficient at communicating with all levels of decision makers and influencers in targeted business segments
• Be able see the bigger picture and identify the industry trends and opportunities
• Very good planning, coordination and organisational skills
• Be ready to travel up to 50% of your time across all Eastern Europe
 
Our offer
• Attractive remuneration and benefits package 
• Training opportunities (including introduction in Germany)
• Friendly atmosphere and team-work oriented culture
• Work-life balance and flexible working hours

Data publikacji oferty pracy:     07/02/2019