Back Office
& Digital

Back-office operations are essential to business continuity, compliance, and financial control. Yet they are often complex, repetitive, and time-consuming – placing pressure on internal teams and slowing down decision-making.

With our Back Office Division, we help organisations increase efficiency, accuracy, and transparency by outsourcing critical back-office processes.

We deliver reliable, scalable, and measurable support across administrative, compliance, and customer service activities, freeing internal teams to focus on strategic priorities.

Let's talk results

Get in touch to explore how our tailored solutions can support your business goals.

Back office solutions for measurable results

We streamline your administrative processes — combining automation and human oversight for speed, compliance, and accuracy.

Invoice & Payment Processing

We support end-to-end invoice and payment workflows to improve accuracy, timeliness, and financial control.

Invoice receipt, validation, and processing
Accounts payable and receivable support
Payment coordination and exception handling
Reconciliation and reporting

Document Management

We manage high volumes of documents and data with structured, secure, and traceable processes.

Document registration and classification
Indexing and organisation of records
Secure storage and archiving
Document retrieval and audit preparation

Facility Management

We provide comprehensive services for the maintenance and operation of facilities, including cleaning, maintenance, security, and administrative and logistical support.

Building cleaning and maintenance
Security and reception services
Courier services
Internal transport and logistics

Voice Communication Systems

We implement modern solutions in telephone support and contact automation, increasing availability, efficiency, and the quality of customer communication.

Telephone support (N1 and N2, ticket logging and monitoring)
Chatbot available 24/7
Smart IVR – automation of telephone processes
Personalization and integration of communication with the database

Correspondence Management

We manage the flow of documents and messages to support smooth internal and external communication.

Receiving and sending correspondence (postal and electronic)
Digitization and archiving of documents
Handling courier and transport shipments
Reporting and tracking the status of shipments

Business Travel Management

We organize and manage business travel, from planning and booking to expense reimbursement and cost control.

Booking and purchasing travel services
Supplier negotiation and management
Travel cost management
Expense reimbursement process

Data Entry and Processing

We ensure efficient and secure data entry, updating, and processing to support the continuity of operational and administrative processes.

Data entry and updates in systems
Verification of data accuracy and completeness
Data migration and system integration
Data archiving and database management

FAQ

What is back-office outsourcing?
Back-office outsourcing involves delegating administrative and support functions – such as finance operations, document management, compliance support, and customer administration – to a specialised provider like Gi BPO.
What benefits does back-office outsourcing deliver?
Organisations typically achieve improved efficiency, reduced errors, better compliance, faster processing times, and greater scalability.
Which back-office services can be outsourced?
Commonly outsourced services include invoice and payment processing, document and data management, workflow automation, compliance administration, contracting support, and multilingual customer support.
How do you ensure data security and compliance?
We apply strict data protection measures, secure systems, and well-defined governance frameworks to ensure confidentiality, accuracy, and regulatory compliance
How do you measure performance and results?
We use clearly defined KPIs, regular reporting, and continuous monitoring to ensure transparency and measurable outcomes.

Back Office& Digital