Technical Support Engineer for Enterprise Customers (2nd Line) at Warszawa

Role and Responsibilities

·      Collaborating with Samsung’s enterprise customers within EMEA, various Samsung R&D teams globally, and various 3rd parties

·      Troubleshooting and resolving issues related to any incompatibilities between mobile devices, MDMs, Android architecture, VPNs, Active Directory, applications, and etc.

·      Delivering onsite and/or remote trainings for Samsung subsidiaries, partners and customers.

·      Creating and reviewing technical documentation and training material.

·      Supporting introductions of new products, features and technologies.

Skills and Qualifications

·      Minimum 2 years experience in technical support, customer service (IT Helpdesk/ServiceDesk etc.).

·      Excellent proficiency in oral and written English.

·      Demonstrated ability to document, track, troubleshoot and resolve time sensitive issues.

·      Experience with Android.

·      Degree in Computer Science, Engineering, Information Technology or a related field.

·      Travel required up to 5% of the time.

Nice to have

·      Knowledge and experience in Mobile Device Management systems

·      Experience in technical support within the mobile sector

·      Proficiency in any other European languages

·      Experience in dealing with external customers. 

·      Experience in working with remote teams.

·      Awareness of new and emerging mobile technologies.

·      Experience with working with ITIL®

·      Knowledge of best practices for secure software development and testing.

·      Server deployment and administration.

·      Network administration.

We offer

Team:

o  Friendly working atmosphere

o  Opportunity to work in multiple projects

o  Technical training as well as possibility for personal development

o  Working with the latest technologies on the market

o  Monthly integration budget

Benefits:

o  Private medical care (possibility to add family members for free)

o  Multisport card

o  Life insurance

o  Lunch card

o  Variety of discounts (theaters, restaurants)

o  Unlimited free access to Copernicus Science Center for you and your friends

Location:

o  Office in Warsaw Spire in the city center, near a metro station

o  Hybrid work with 3 mandatory days in the office per week

o  Attractive relocation package

Gi Group jest jedną z największych agencji pracy i doradztwa personalnego na świecie. Firma zapewnia kompleksowe usługi w zakresie rekrutacji pracowników wszystkich szczebli, stałego i czasowego zatrudnienia oraz outsourcingu. 

Nr wpisu do Rejestru Agencji Zatrudnienia: 2010